You are only eligible for a refund within the first 14 days after your initial purchase. Note that the 14 day money back guarantee does not apply for subscription renewals.
Please click below depending on where you purchased your Freeletics subscription:
Google Play Store subscription
For all purchases made within the Google Play Store, Google acts as the distributor and your co-contractor and therefore is responsible for handling anything in regards to payments or transactions. In order to get in touch with the Google Play Store support regarding your issue, please click here.
In-App purchase through Apple's App Store
Please contact Apple's customer support to request a refund. Please be aware that all purchases made via Apple App Store are subject to Apple’s Terms and Conditions.
For all purchases made within the App Store, Apple acts as the distributor and your co-contractor and insists on handling refunds themselves.
Contact Apple's customer support directly to request a refund via this link.
Please also make sure to cancel the automatic renewal of your Coach subscription with Apple's App Store to prevent further charges in the future. More information can be found here.
Purchase on the website
Cancelling your subscription does not initiate the refund process. Please contact our Customer Support via this contact form, providing the email address linked to the Freeletics account your query is regarding and wait for confirmation of your refund being processed. Please be aware this may take up to a few days.
Due to Data Privacy Laws, we will not be able to process your request if you write to us from a different email address.
Please do not delete your Freeletics account before the refund has been completed since it might delay the process.
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