Request a refund

You are eligible for a refund within the first 14 days after your initial purchase. Note that the 14 day money back guarantee does not apply for subscription renewals.

Cancelling your subscription does not initiate the refund process. Please contact customer support directly at support@freeletics.com using the same email address as your Freeletics account, and wait for confirmation.

Due to Data Privacy Laws, we will not be able to process your request if you write to us from a different email address.

Please do not delete your Freeletics account before the refund has been completed since it might delay the process.

In-App Purchase through iTunes Store

Please contact iTunes store customer support to request a refund. Please be aware that all purchases made via Apple App Store are subject to Apple’s Terms and Conditions.

For all purchases made within the iTunes Store, Apple acts as the distributor and handles refunds themselves.

Contact iTunes Store customer support directly to request a refund via this link.

Please also make sure to cancel the automatic renewal of your Coach subscription with the iTunes Store to prevent further charges in the future. More information can be found here.

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