Request a refund

You are eligible for a refund within the first 14 days after your initial purchase.

Note that the 14 day money back guarantee doesn’t apply for subscription renewals.

Please do not delete your Freeletics account before the refund has been completed since it might delay the process.

To find out how to request a refund, please have a look at the information below.

In-App Purchase through iTunes Store

Please contact iTunes store customer support to request a refund

For all purchases made within the iTunes Store, Apple acts as the distributor and handles refunds themselves.

Contact iTunes Store customer support directly to request a refund via this link.

Please also make sure to cancel the automatic renewal of your Coach subscription with the iTunes Store to prevent further charges in the future. More information can be found here. 

Purchases through Google Play or the Freeletics Website

Please contact us via email at support@freeletics.com.

Please make sure that you contact us with the same email address you use in your Freeletics account. Due to Data Privacy Laws, we will not be able to process your request if you write to us from a different email address.

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